1. Who We Are and What This Covers
bartr is operated by bartrhomes Inc. (“bartr,” “we,” “us”). This policy explains how we handle personal information when you visit our websites, use our apps, or otherwise use bartr (the “Services”) — whether you are a homeowner, a homebuyer, or a local business offering home services.
It does not cover the practices of other companies you reach through bartr, such as your lender or a business you hire, which handle your information under their own policies.
2. Information We Collect
2.1 Information You Give Us
- Account details: your name, email address, phone number, and the type of account you create. If you sign in with Google, Microsoft, or Apple, we receive your name, email address, and profile photo from that provider.
- Profile: a photo and other details you choose to add.
- Your home: the address you claim, corrections you make to its details, photos, documents you upload, and anything you include in a listing.
- Buying activity: homes you save, your pre-approval status and amount, and the knocks and offers you send.
- Identity and ownership verification: when you verify your identity, our verification provider collects an image of your government ID and a selfie. We receive the result of that check and the details needed to match you to your account or your home, such as the name and address on the document.
- Financial connections: if you connect a mortgage or other financial account, we receive information about that account, such as the lender and the balance, from our financial data provider. We never receive your banking login credentials.
- Payments: payments are processed by our payment provider. We receive confirmation of the payment and limited card details (such as the last four digits), not your full card number.
- Home services: the jobs you request, quotes, bookings, photos submitted as proof of work, reviews, and anything you submit in a dispute.
- Messages: what you send to other users through bartr, and what you send to us through the contact form, email, or support.
- AI conversations: what you ask our AI features and the answers they return (see Section 7).
- Calls and meetings with our team: when you speak with us by phone or video, we keep a record that the conversation took place and may keep notes or a transcript of it.
2.2 Information We Collect Automatically
- Device and log information: IP address, browser and device type, operating system, pages requested, dates and times, and error reports.
- Usage: the pages you view, what you click, the searches you run, and how the Services perform for you.
- Session replay: we record how some sessions unfold on screen so we can find and fix problems. What you type into form fields is masked and is not recorded.
- Location: an approximate location (such as your city) inferred from your IP address. We collect your precise location only if you grant your browser or device permission, for example to show businesses near you.
2.3 Information From Other Sources
- Property records and data providers: information about homes, described in Section 3.
- Verification and financial providers: the results described above.
- Other users: for example, when a co-owner invites you to a home, a buyer sends a knock about your home, or a customer reviews your business.
- Scheduling providers: availability and booking details when a tour or a job is scheduled.
3. Information About Homes
bartr shows information about homes whether or not the owner has an account. That information comes from public property records and third-party data providers and includes details such as the address, size, number of bedrooms and bathrooms, past sales, and photos that have been published in a listing. We use it, together with market data, to produce value estimates.
If you own a home, you can claim it to correct its details and control what you add to it. What you add after claiming — your documents, your mortgage balance, your equity, your messages — is not shown publicly and is shared only as described in Section 5. If information about your home is wrong and you would rather not claim it, contact us at privacy@bartrhomes.com.
4. How We Use Information
- To run the Services: create and secure your account, show you your home’s value and equity, publish your listing, deliver knocks, offers, and messages, schedule tours and jobs, and process payments.
- To verify and protect: confirm identity and home ownership, prevent fraud and abuse, resolve disputes, and enforce our Terms of Service.
- To communicate with you: send account, transaction, and security messages, and respond when you contact us. We do not currently send marketing email; if we start, every such email will include a way to unsubscribe.
- To improve the Services: understand how the Services are used, diagnose errors, and develop new features.
- To meet legal obligations: keep records we are required to keep and respond to lawful requests.
5. How We Share Information
We do not sell your personal information, and we do not share it with advertisers or data brokers. We share it only in the ways described here.
5.1 With Other Users, at Your Direction
- When you publish a listing, its contents are visible to others on bartr.
- When you send a knock or an offer, the owner sees your name, your message, your offer, and your pre-approval status.
- When you request or book a job, the business sees your name, the address, the job details, and your messages.
- When you leave a review, it is visible to other users.
5.2 With Companies That Work for Us
We use other companies to operate the Services. They may process personal information only to provide their service to us. They include:
- Sign-in and account security: WorkOS
- Hosting, database, and network delivery: Vercel, Convex, and Cloudflare
- Payments and identity verification: Stripe — Stripe Privacy Policy
- Financial account connections: Plaid — Plaid End User Privacy Policy
- Analytics, session replay, and error reporting: PostHog
- Email delivery: Resend
- Maps and AI models: Google and Anthropic
- Scheduling: Cal.com
- Phone calls and meeting notes: Twilio and Granola
5.3 For Legal Reasons
We may disclose information when we believe in good faith that the law requires it, or that it is necessary to protect the rights, property, or safety of our users, the public, or bartr.
5.4 In a Business Transfer
If bartr is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction, subject to this policy.
5.5 With Your Consent
We share information in other ways only when you ask us to or agree to it.
7. AI Features
Parts of the Services use AI — including Ask bartr, home value estimates, drafted listing descriptions, summaries of offers, and matching buyers with homes. Where an AI feature processes your input, we keep a record of that interaction.
7.1 What We Keep
- What was sent to the model and what it returned
- Which feature and model were used, when, how long it took, and what it cost
- Whether the interaction succeeded, failed, or was cancelled
7.2 Why We Keep It
To operate, secure, and debug the Services: to investigate incorrect or harmful output, diagnose failures, detect abuse, and keep a record of automated outputs that affect you.
We do not use your conversations to train or fine-tune AI models. If that ever changes, we will update this policy and tell you before it takes effect.
7.3 Model Providers
AI features send your input, and the information needed to answer it, to third-party model providers (currently Google and Anthropic) to generate a response. They process it on our behalf under their terms with us.
7.4 Your Choices
AI features are optional. You can ask for access to, or deletion of, your AI conversation records under Section 10.
8. Retention and Deletion
We keep personal information for as long as your account is open and for as long afterwards as we need it for the purposes in this policy.
You can delete your account at any time from your account settings. When you do:
- Your account stops working immediately, and your email address is released so it can be used to sign up again.
- Information that belongs only to you — such as your profile, saved homes, uploaded documents, and connected accounts — is deleted.
- Your listings are taken down.
- Records that also belong to someone else or that we are required to keep — such as offers you exchanged, completed jobs and payments, and security and audit records — are retained. Where we keep a record only for accounting, we erase the text you wrote from it.
If you have an open offer, booking, or dispute, you may need to finish or cancel it before your account can be deleted. Copies in our backups are overwritten on their normal schedule.
9. Security
We protect personal information with measures that include encryption in transit, encryption at rest by our hosting providers, access limited to the people who need it, and logging of sensitive actions. Identity documents and card numbers are handled by our verification and payment providers rather than stored by bartr.
No system is perfectly secure. If we learn of a breach that affects your personal information, we will notify you as the law requires.
10. Your Rights and Choices
- Access and correction: you can see and correct most of your information in your account settings.
- Deletion: you can delete your account in your account settings, as described in Section 8.
- A copy of your information: you can ask us for a copy in a portable format.
- Email: the email we send today is about your account and your transactions. If we begin sending marketing email, you will be able to unsubscribe from it.
- Connected accounts: you can ask us to disconnect a financial account at any time.
- Location: you can withdraw precise-location permission in your browser or device settings.
To make a request you cannot complete in your settings, email privacy@bartrhomes.com. We will confirm that the request comes from you before acting on it, and we will respond within the time the law requires.
11. State Privacy Rights
Residents of California and of other states with consumer privacy laws have the rights below, to the extent those laws apply to us.
- To know and access: what personal information we have collected about you, where it came from, why we use it, and who we disclose it to.
- To correct inaccurate personal information.
- To delete personal information, subject to legal exceptions.
- To portability: a copy of your personal information in a usable format.
- To opt out of sale, sharing, and targeted advertising: we do none of these.
- To limit use of sensitive personal information: we use sensitive information — your government ID, account credentials, financial account information, and precise location — only to provide the feature you gave it to us for.
- Not to be treated differently for exercising any of these rights.
In the last twelve months we have collected the categories of personal information described in Section 2 — identifiers, contact details, financial information, commercial and transaction records, internet activity, approximate and (with permission) precise location, images, and sensitive information used for verification — from the sources in Section 2, for the purposes in Section 4, and disclosed them to the recipients in Section 5.
You, or an agent you authorize in writing, can make a request by emailing privacy@bartrhomes.com. If we decline a request, you may appeal by replying to our decision, and we will tell you the outcome and how to contact your state attorney general if you remain dissatisfied.
12. Children
The Services are for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us personal information, contact us at privacy@bartrhomes.com and we will delete it.
13. Where Information Is Processed
bartr is based in the United States and is offered for homes in the United States. Your information is stored and processed in the United States and in other countries where our providers operate, where privacy laws may differ from those where you live.
14. Changes to This Policy
When we change this policy we will update the date at the top of this page. If a change materially affects how we handle your personal information, we will tell you by email or through the Services before it takes effect.
15. Contact Us
Questions about this policy or your information:
bartrhomes Inc.
1122 Gurley St Unit A
Durham, NC 27701
Email: privacy@bartrhomes.com
For anything else, contact support@bartrhomes.com.