Note: This is template content for development purposes. All privacy terms should be reviewed and customized by legal counsel before launch.
1. Information We Collect
1.1 Information You Provide
We collect information you voluntarily provide when you:
- Create an account (name, email, phone number)
- Complete your profile (photo, bio, real estate preferences)
- List a property (address, photos, property details, pricing)
- Contact other users or our support team
- Complete identity verification (government ID, address proof)
- Connect financial accounts for pre-qualification
- Participate in surveys, promotions, or provide feedback
1.2 Information Collected Automatically
When you use our Services, we automatically collect certain information, including:
- Device Information: Device type, operating system, unique device identifiers, browser type
- Usage Information: Pages viewed, features used, search queries, time spent on pages
- Location Information: General location based on IP address; precise location if you enable location services
- Log Data: IP address, access times, referring URLs, error logs
1.3 Information from Third Parties
We may receive information about you from:
- Identity verification services (WorkOS, Stripe Identity)
- Financial data providers (Plaid) when you connect bank accounts
- Public records and property databases
- Social media platforms if you choose to link accounts
- Real estate data providers for market analysis
2. How We Use Information
We use the information we collect to:
2.1 Provide and Improve Services
- Create and manage your account
- Process and facilitate property transactions
- Provide property valuations and market insights (bartr Pulse)
- Match buyers with relevant property listings
- Enable communication between users
- Provide customer support
2.2 Personalization
- Customize your experience based on preferences
- Recommend properties that match your criteria
- Provide personalized market updates and alerts
2.3 Safety and Security
- Verify user identities and prevent fraud
- Detect and prevent security incidents
- Enforce our Terms of Service
- Comply with legal obligations
2.4 Communications
- Send transactional emails (account updates, notifications)
- Send marketing communications (with your consent or as permitted by law)
- Respond to your inquiries
2.5 Analytics and Research
- Analyze usage patterns to improve our Services
- Conduct market research and analysis
- Generate aggregated, anonymized insights
3. Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
3.1 With Other Users
When you list a property or engage with listings, certain information (such as your name and contact information) may be shared with other users to facilitate transactions.
3.2 Service Providers
We share information with third-party vendors who provide services on our behalf, including:
- Cloud hosting and infrastructure (Vercel, Convex)
- Payment processing (Stripe)
- Identity verification (WorkOS, Stripe Identity)
- Financial data aggregation (Plaid)
- Analytics (PostHog)
- Email services
3.3 Legal Requirements
We may disclose information if required by law, court order, or government request, or to protect rights, property, or safety.
3.4 Business Transfers
In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
3.5 With Your Consent
We may share information for other purposes with your explicit consent.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit (TLS) and at rest
- Regular security assessments and penetration testing
- Access controls and authentication requirements
- Employee training on data protection
- Incident response procedures
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
5. Your Rights
Depending on your location, you may have certain rights regarding your personal information:
5.1 Access and Portability
You can request a copy of your personal information in a structured, machine-readable format.
5.2 Correction
You can update or correct inaccurate information through your account settings or by contacting us.
5.3 Deletion
You can request deletion of your personal information, subject to certain legal exceptions.
5.4 Opt-Out
You can opt out of:
- Marketing communications by clicking "unsubscribe" in emails
- Targeted advertising (see Cookies section)
- Sale/sharing of personal information (California residents)
5.5 Exercising Your Rights
To exercise these rights, contact us at privacy@bartrhomes.com. We will respond within the timeframe required by applicable law.
7. Third-Party Services
Our Services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties.
7.1 Key Third-Party Integrations
- Plaid: Financial data aggregation - Privacy Policy
- Stripe: Payment processing and identity verification - Privacy Policy
- PostHog: Product analytics - Privacy Policy
8. Children's Privacy
Our Services are not directed to children under 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete it promptly.
If you believe a child has provided us with personal information, please contact us at privacy@bartrhomes.com.
9. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
9.1 Right to Know
You can request information about the categories and specific pieces of personal information we have collected, the sources, the purposes for collection, and third parties with whom we share it.
9.2 Right to Delete
You can request deletion of your personal information, subject to certain exceptions.
9.3 Right to Correct
You can request correction of inaccurate personal information.
9.4 Right to Opt-Out
You can opt out of the "sale" or "sharing" of your personal information. Note: We do not sell personal information in the traditional sense.
9.5 Non-Discrimination
We will not discriminate against you for exercising your privacy rights.
9.6 Exercising Your Rights
California residents can submit requests by emailing privacy@bartrhomes.com or calling 1-800-XXX-XXXX. We may need to verify your identity before processing your request.
10. International Users
bartr is based in the United States. If you access our Services from outside the United States, your information will be transferred to, stored, and processed in the United States, where privacy laws may differ from your jurisdiction.
By using our Services, you consent to the transfer of your information to the United States. We take appropriate safeguards to protect your information in accordance with this Privacy Policy.
11. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by:
- Posting a notice on our website
- Sending you an email notification
- Updating the "Last Updated" date at the top of this page
We encourage you to review this Privacy Policy periodically. Your continued use of the Services after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
bartr Technologies Inc.
Attn: Privacy Team
123 Main Street, Suite 400
San Francisco, CA 94105
Email: privacy@bartrhomes.com
Phone: 1-800-XXX-XXXX
For general inquiries, please contact support@bartrhomes.com.